Cyborg Information Systems GoldMine® Telephone Support Plans
Telephone support is free to CIS customers who purchase GoldMine® from CIS for 30 days from date of purchase. After 30 days, support will be offered on a per incident basis or a per minute basis.
Annual telephone support plans are available for companies or individuals that need additional support and service.
Standard per incident fees:
|
Description |
Preferred Customer |
General Customer |
|
General |
$30.00 |
$45.00 |
|
Automated Processes |
$50.00 |
$75.00 |
|
Sync/Report |
$90.00 |
$120.00 |
For multiple problems in one telephone call or training via telephone, support can also be charged on a per minute basis.
|
Description |
Perferred Customer |
General Customer |
|
General |
$1.50* |
$3.00* |
*Per Minute
*Minimum of 15 minutes. This charge is for time spent on the phone with a support representative and/or for any time the representative spends researching the incident.
Annual
Support Plans
# of Incidents per year Preferred Customer Price:
|
5 |
$850.00* |
|
10 |
$1000.00* |
|
20 |
$1450.00* |
|
30 |
$2200.00* |
* Additional incidents above the specified number will be charged at standard per incident pricing. Out-of-State support will require clients to pay full travel.
Annual support plans include, in addition to the specified number of incidents:
Status as preferred customer (best pricing on support and training)
Up to 4 version updates via CD-ROM
Four on-site visits per year for: (Available for LA Area Clients Only)
Evaluation
Rebuilding and indexing databases
Database status reports
KnowledgeBase updates to GoldMine® InfoCenter
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© 1999 Cyborg Information Systems, Inc.
Cyborg Information Systems is a registered trademark of Cyborg Information
Systems, Inc.
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